“Enter Springfield Clinic. “We’ve been doing patient satisfaction surveys for the last three years,” says Jim Hewett, CIO of the 195-physician medical treatment center, which serves 14 counties in Illinois. “One of the areas we were getting dinged on is the check-in process: long lines, inconsistency, asking the same questions over and over again. So we decided to create a more engaging experience for the patient”.”
Article
Jeffrey M. O’Brien, Fortune Magazine, 6 April 2009
