“TietoIn a single Finnish hospital, Tieto’s SMS-based Pre-Call Request reduced cancelled appointments by 20%. The reduction in administration was equivalent to the annual workload of nine nurses, enabling them to focus on delivering patient care.
Finnish public healthcare organizations have been running SMS based citizen services, provided by Tieto, for several years. An interactive SMS solution has been launched in Germany, too. The German service supports appointment confirmation and patient reminder processes, and finds and reaches a suitable patient to replace a cancelled patient.”
Article
eHealthServer, 3 February 2010
