“When all is said and done and an EMR is installed in a physician practice, success or failure relating to actual use of the product is a function of ‘usability’. If the product is not easily usable, either it is only partially utilized simple tasks become a frustration and require far more effort than should logically be required. Apple understands usability. Pick up any Apple product and it just works, logically and simply. The same cannot be said about many EMRs. The majority of effort with respect to EMR development has been devoted to technical functionality and meeting provincial or local requirements. Sometimes the results are not pretty. The products perform the task, but not always with the minimum numbers of steps and also not always in line with the workflow of the provider or administrative user.”
Article
Alan Brookstone, Canadian EMR, 5 February 2010
