“Would the adoption of electronic health records be more widespread if users saw the systems more as decision support tools, similar to GPS systems? According to Quadramed CMO and VP Joe Bormel, writing in Healthcare Informatics, it’s all a matter of expectations.
For instance, GPS systems, like EHR systems, can be frustrating at times and pose special challenges, such as when directions conflict with a user’s expectations, common sense, or signage. As a result, users set their expectations accordingly and temper their results.”
Article
Marla Durben Hirsch, FierceEMR, 15 September 2011
