“With Medicare payments soon to be tied in part to patient satisfaction scores, hospitals are testing myriad methods to keep patients happy.
One enterprising facility, Park Nicollet Health Service in the Minneapolis-St. Paul area, uses text messaging to identify how patients feel about their hospital stay, and track down the source of any unpleasant experiences, according to a story published by MedCity News.”
Article
Sara Jackson, FierceMobileHealthcare, 29 May 2012
